I sent an email over a month ago regarding a refund request and since then I have sent several others, both to the support email address and to Matt directly, but until now I have not received a response. I would really, really appreciate it if someone got back to me. Thanks.
Support seems to be one of the biggest weaknesses of write.as. I DM’ed them (on June 18th & 23rd) because I couldn’t log into this duscuss. No response. I emailed them a week ago about some of the issues I’ve posted about on here… No response.
I’d say their biggest issue at this point is getting their support practices in order.
Sorry for the delay on that @daisypatches – just replied to your email.
We had some issues with our support email system here on the forum, which caused some extra delays on us receiving messages. But that’s fixed now.
@unattributed which email did you send your message to? I’m not seeing anything in our support channels, even with the fix. Sorry for not getting back via DM, but I generally don’t provide support that way, because it’s hard for me to keep track of everyone. The email listed on our Contact page is always the correct channel to go through.
Hmm, yeah it didn’t come through for some reason – it might’ve got skipped because of those issues I mentioned before. Do you mind re-sending? Sorry for the trouble.
It has been re-sent.
But, as I mention, I’ve posted the issues that I mention in the email on here, so it’s probably best to address them here.
I am referring to this post: WriteAs Issues