Hey everyone. I’m considering making some changes to the way our Free plan works, for a variety of reasons. I’d like to share what I’m thinking here, to loop everyone in and give you a chance to share any thoughts you have on these potential plans.
As you might know, we have a couple big developments planned for the rest of this year, from Remark.as to collaborative blogging on Write.as. I’m very excited to release these new features, along with many other long-delayed improvements.
But some recurring issues have been coming up for me over the past few months. I’ve honestly been stretched pretty thin, making it hard to support everyone in a timely manner (as we’ve grown to over 300,000 users). The popularity is great of course, but as with everything, we need to keep sustainability in mind – not just in a financial sense (as we are), but in a personal sense.
Looking to the next few months, with all my ambitions for our products, I’ve realized I need a bit of space to get the important work done. So I’m considering two changes to the Free plan, to happen in different phases:
Phase 1: changing our posts per day limit to a limit on total posts for Free users.
Once the change is made, this would allow 95-98% of Free users to keep using the platform without any trouble. For the top 2-5% of existing users, they’d be grandfathered in, with a soft limit and a prompt to upgrade if they hit that limit. For new users who hit the limit after this change is made, they would actually need to upgrade to continue posting.
Phase 2: closing Free account registration for a few months.
I’ve been thinking this over for a while. It’d be a huge change, but would help me enormously. As always, existing Free users would keep their forever-free access, but anyone new to Write.as simply wouldn’t be able to create an account without paying (or doing a free Pro trial).
I would plan for this to be temporary, e.g. 3-6 months, just so I can focus on our paying customers and product development. Beyond that, we’d either open it right back up, or add things like localized pricing, more affordable plans, etc.
Phase 2 in particular is pretty open-ended right now. Again, my main concern is getting some breathing room to develop the product and better support everyone. But if you would be impacted by this, e.g. because you use this as a free tool in your writing group or classroom, please let me know. There are many ways we might keep the platform available to you all, e.g. by giving out special invite links to these groups. There are also open WriteFreely communities we can point you to.
Otherwise, I’d love to hear any thoughts, questions, or concerns you all have!