Hello,
I decided to purchase the 5-year Sale. However, I got invoiced for 1-year plan at $72 and a $180 is also taken out from my card for 5-year plan.
I’m happy to pay for the 5-year plan. How can I request a refund on the 1-year plan upgrade?
The billing page is so confusing!
Any help would be appreciated. It seems like @matt is not available to assist.
Hey @ridwans, sorry for the confusion – I just refunded that $72 charge. You’re all set now!
I’ll take a look into why you were charged for both subscriptions.
Cheers Matt. All sorted!
Also tried to signup for the 5 year deal and ended up with a regular 1 year plan. How to switch/upgrade?
If you’ve previously had a subscription with us, you’ll likely run into this – it’ll only show you monthly and yearly options.
While I work on a fix, you can switch to the 5-year plan from this page. Once you’ve done that, I’ll refund the 1-year plan for you!
I did have an account a while ago. Upgraded from that link. Thanks!
Great! No problem. I just refunded your first 1-year payment, as well.