Billing issue: can't renew 5-year sub

Help
1

Hello,

I’m wondering if someone can help me with a billing issue.

I haven’t been able to renew a 5-year subscription. If someone could help sort this issue, I’d be grateful. I’ve reached out via email and with a direct message on the forums.

Thanks in advance for any help!

2

@matt Just bumping this up for your attention. Any chance I can get an assist here, please?

3

Hi @Matt I’d love to be able to continue to be a subscriber, but I need to be able to pay you. I’d be grateful for your help. Thanks in advance.

4

Hey, really sorry for the delay on this! There’s currently an issue with renewing 5-year subscriptions since it’s a manual process. But I’ll be taking a look at it this week, and will let you know when you can renew!

5

Hi @matt , Thanks so much for the reply. Keep me posted. Looking forward to re-subbing.