Billing issue: can't renew 5-year sub

Help
1

Hello,

I’m wondering if someone can help me with a billing issue.

I haven’t been able to renew a 5-year subscription. If someone could help sort this issue, I’d be grateful. I’ve reached out via email and with a direct message on the forums.

Thanks in advance for any help!

2

@matt Just bumping this up for your attention. Any chance I can get an assist here, please?