I goofed up when uploading pictures to snap.as. I tried to upload albums directly from my Apple Photos album. The photos show up only as grey blocks, which I can’t click and delete.
Can I get some help deleting these?
I can’t click on them. Nothing happens.
Hmm… That is going to require Matt’s help then. Are you able to enter galleries, if you have any?
@jakelacaze sorry for the delayed response on this. I can delete those images from our end if needed, but since it’s a little error-prone and time consuming, I wanted to see if another workaround does the trick first:
Can you try clicking on an image that is clickable, then using the back/forward arrows to get to the broken images? You should see a little “broken image” graphic like this, and be able to successfully click the “Delete” button.
As for a permanent fix, it looks like these images might’ve been HEIC photos, which Apple Photos uses. Does that sound right?
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That worked. Thanks, @matt.
You’re right: These would have been HEIC format photos.
In the past, I’ve uploaded pictures by dragging and dropping them from the Photos app into the upload box. I uploaded these photos via Photos from Finder. (Screenshot below in case my explanation isn’t clear.)
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Got it, that makes sense! I wasn’t aware of this file format before coming across your issue here. From what I read, the format just isn’t supported in any browsers at the moment, which is why it uploaded but didn’t show up.
I think in the near future, we could potentially convert these files into a browser-supported format like JPEG on upload – or show you an error if that doesn’t work.
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