Account Got Silence

Help
1

Hello,
My Friend received a notification about her account got silenced. She already sent an Email two weeks ago but got no response, also she sent a DM via Twitter and still got no response. She want to post in discuss for a help but topics been used. What can i do to help her?

2

@Matt can you help me? her username is ccarinaee and her email is heelalbyn@gmail.com

3

Just sent you a private message!