Account considered as spammer


I have some problems with my account. When I want to publish new story, a notification came. Said that I violate the guidelines as a spammer. There’s also a notification saying that my IP address got banned. Can you please help me to solve this problem? Because I think I never did spam or write and publish the same contents, the last time I posted story to was on June 19th. I’ve emailed but there’s no reply yet. Thank you.

Sent you a message!