# What is the refund policy

**URL:** <https://discuss.write.as/t/what-is-the-refund-policy/4882>\
**Category:** Help\
**Created:** [March 6, 2022, 4:20am UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882 "2022-03-06T04:20:18Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![robreece](https://discuss.write.as/user_avatar/discuss.write.as/robreece/32/1629_2.png) [@robreece](https://discuss.write.as/u/robreece)\
**Post date:** [March 6, 2022, 4:20am UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/1 "2022-03-06T04:20:18Z")

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What’s the refund policy on the 5 yr deal [@support](https://discuss.write.as/groups/support)

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**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\
**Post date:** [March 7, 2022, 6:05pm UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/2 "2022-03-07T18:05:23Z")

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On the 5-year plan, we do full refunds, minus our transaction fees, up to 30 days after purchase. (We always lose transaction fees, even when refunding charges.)

For all other purchases, subscriptions and renewals, etc., our policy is to offer full refunds within 14 days of a charge.

@robreece can I help with anything on the platform? Always happy to do a call or chat to help you get set up or figure out how to make things work for you.

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**Author:** ![robreece](https://discuss.write.as/user_avatar/discuss.write.as/robreece/32/1629_2.png) [@robreece](https://discuss.write.as/u/robreece)\
**Post date:** [March 7, 2022, 6:22pm UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/3 "2022-03-07T18:22:52Z")

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Let’s schedule a call please

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**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\
**Post date:** [March 7, 2022, 7:06pm UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/4 "2022-03-07T19:06:49Z")

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Sounds great – just sent you a private message.

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**Author:** ![robreece](https://discuss.write.as/user_avatar/discuss.write.as/robreece/32/1629_2.png) [@robreece](https://discuss.write.as/u/robreece)\
**Post date:** [April 12, 2022, 4:33pm UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/6 "2022-04-12T16:33:45Z")

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I’d like to schedule a call with you and my web dev guy if possible

Thanks

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**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\
**Post date:** [April 13, 2022, 5:07pm UTC](https://discuss.write.as/t/what-is-the-refund-policy/4882/7 "2022-04-13T17:07:45Z")

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Hey Rob, feel free to use that same Calendly link I sent you before to schedule another call.