# User does not exist

**URL:** <https://discuss.write.as/t/user-does-not-exist/11766>\
**Category:** Help\
**Created:** [April 9, 2024, 12:12pm UTC](https://discuss.write.as/t/user-does-not-exist/11766 "2024-04-09T12:12:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lorarena](https://discuss.write.as/user_avatar/discuss.write.as/lorarena/32/3502_2.png) [@lorarena](https://discuss.write.as/u/lorarena)\
**Post date:** [April 9, 2024, 12:12pm UTC](https://discuss.write.as/t/user-does-not-exist/11766/1 "2024-04-09T12:12:23Z")

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Hello all - I have no access to my site it has been over a month - when I try to login it says user does not exist - can anyone help me? I am desperate at this point to find a solution or I just find a way to take my site down and work in another platform - please can someone help me? Is there support here? I paid for this service - thank you!

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**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\
**Post date:** [April 9, 2024, 9:44pm UTC](https://discuss.write.as/t/user-does-not-exist/11766/2 "2024-04-09T21:44:00Z")

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Just responded here:

> [@I can't login into my website](https://discuss.write.as/t/i-cant-login-into-my-website/11652/5):
>
> Just sent you a private message with your username – you should be able to use that to log in / reset your password.

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**Author:** ![nyx-lantern](https://discuss.write.as/user_avatar/discuss.write.as/nyx-lantern/32/3918_2.png) [@nyx-lantern](https://discuss.write.as/u/nyx-lantern)\
**Post date:** [July 20, 2024, 10:58am UTC](https://discuss.write.as/t/user-does-not-exist/11766/3 "2024-07-20T10:58:13Z")

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Having the same issue myself, using a different email than the one on this account though

My write.as account was [nyx.lantern@protonmail.com](mailto:nyx.lantern@protonmail.com)