# No response from support since June **URL:** \ **Category:** Help\ **Tags:** writeas\ **Created:** [July 28, 2026, 12:49pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718 "2026-07-28T12:49:24Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![daisypatches](https://discuss.write.as/user_avatar/discuss.write.as/daisypatches/32/5920_2.png) [@daisypatches](https://discuss.write.as/u/daisypatches)\ **Post date:** [July 28, 2026, 12:49pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/1 "2026-07-28T12:49:24Z")
I sent an email over a month ago regarding a refund request and since then I have sent several others, both to the support email address and to Matt directly, but until now I have not received a response. I would really, really appreciate it if someone got back to me. Thanks. ---
**Author:** ![unattributed](https://discuss.write.as/user_avatar/discuss.write.as/unattributed/32/5925_2.png) [@unattributed](https://discuss.write.as/u/unattributed)\ **Post date:** [July 28, 2026, 1:38pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/2 "2026-07-28T13:38:54Z")
Support seems to be one of the biggest weaknesses of `write.as`. I DM’ed them (on June 18th & 23rd) because I couldn’t log into this `duscuss`. No response. I emailed them a week ago about some of the issues I’ve posted about on here… No response. I’d say their biggest issue at this point is getting their support practices in order. ---
**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\ **Post date:** [July 28, 2026, 9:32pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/3 "2026-07-28T21:32:57Z")
Sorry for the delay on that @daisypatches – just replied to your email. We had some issues with our support email system here on the forum, which caused some extra delays on us receiving messages. But that’s fixed now. ---
**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\ **Post date:** [July 28, 2026, 9:36pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/4 "2026-07-28T21:36:07Z")
@unattributed which email did you send your message to? I’m not seeing anything in our support channels, even with the fix. Sorry for not getting back via DM, but I generally don’t provide support that way, because it’s hard for me to keep track of everyone. The email listed on [our Contact page](https://write.as/contact) is always the correct channel to go through. ---
**Author:** ![unattributed](https://discuss.write.as/user_avatar/discuss.write.as/unattributed/32/5925_2.png) [@unattributed](https://discuss.write.as/u/unattributed)\ **Post date:** [July 28, 2026, 10:26pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/5 "2026-07-28T22:26:26Z")
I sent it to support@write.as, as listed on the contact page. See image: ![image](https://discuss.write.as/uploads/default/original/2X/8/8d21c4ff4bdcaa8c45819b8b465ef56636469c87.png) ---
**Author:** ![matt](https://discuss.write.as/user_avatar/discuss.write.as/matt/32/2760_2.png) [@matt](https://discuss.write.as/u/matt)\ **Post date:** [July 28, 2026, 11:27pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/6 "2026-07-28T23:27:00Z")
Hmm, yeah it didn’t come through for some reason – it might’ve got skipped because of those issues I mentioned before. Do you mind re-sending? Sorry for the trouble. ---
**Author:** ![unattributed](https://discuss.write.as/user_avatar/discuss.write.as/unattributed/32/5925_2.png) [@unattributed](https://discuss.write.as/u/unattributed)\ **Post date:** [July 28, 2026, 11:49pm UTC](https://discuss.write.as/t/no-response-from-support-since-june/20718/7 "2026-07-28T23:49:48Z")
It has been re-sent. But, as I mention, I’ve posted the issues that I mention in the email on here, so it’s probably best to address them here. I am referring to this post: [WriteAs Issues](https://discuss.write.as/t/writeas-issues/20714)