# No response from support (Pro subscriber)

**URL:** <https://discuss.write.as/t/no-response-from-support-pro-subscriber/21161>\
**Category:** Uncategorized\
**Created:** [October 9, 2026, 4:55pm UTC](https://discuss.write.as/t/no-response-from-support-pro-subscriber/21161 "2026-10-09T16:55:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wotton](https://discuss.write.as/user_avatar/discuss.write.as/wotton/32/6115_2.png) [@wotton](https://discuss.write.as/u/wotton)\
**Post date:** [October 9, 2026, 4:55pm UTC](https://discuss.write.as/t/no-response-from-support-pro-subscriber/21161/1 "2026-10-09T16:55:36Z")

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I have a Pro subscription. I asked for help here a couple of weeks ago and have had no response. I also emailed support but never received so much as an auto-acknowledgement or ticket number, and a polite follow-up went unanswered too. Is this normal?

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**Author:** ![davepolaschek](https://discuss.write.as/letter_avatar_proxy/v4/letter/d/51bf81/32.png) [@davepolaschek](https://discuss.write.as/u/davepolaschek)\
**Post date:** [October 13, 2026, 11:25am UTC](https://discuss.write.as/t/no-response-from-support-pro-subscriber/21161/2 "2026-10-13T11:25:47Z")

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I also have a pro subscription. I’ve got three years left in my second five-year plan here, but I’m starting to make provisions to move all my writing elsewhere because of the lack of visible response to… well… anything.

I get that @matt has other priorities, but there’s no excuse for multiple weeks going by with no response to support requests at all. Currently, it feels as though write.as is a ghost town with tumbleweeds blowing down the street full of empty buildings with no windows.

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**Author:** ![justinf](https://discuss.write.as/user_avatar/discuss.write.as/justinf/32/1242_2.png) [@justinf](https://discuss.write.as/u/justinf)\
**Post date:** [October 13, 2026, 8:17pm UTC](https://discuss.write.as/t/no-response-from-support-pro-subscriber/21161/3 "2026-10-13T20:17:10Z")

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To answer your question: yeah it’s normal.

That said, I think it depends on the support being asked. When people get locked out or something, @matt is on top of it pretty quickly.

But aside from that, you’re on your own.